Overview of the Refund Policy for Recharge and Billing.

• Mobile Prepaid/Postpaid Recharge

• DTH (Direct-To-Home) Recharges

• Utility Bills (Electricity, Water, Gas, etc.)

• Subscription Services (OTT Platforms, Magazines, etc.)

• Data Top-ups and Plan Upgrades

• A user might accidentally make the same payment more than once for a single recharge or bill. In this case, a refund will be processed for the duplicate payment, as long as the payment is successfully verified.

• If a payment is made but the recharge or bill payment is not processed due to a technical error, such as issues with payment gateways, system downtime, or network problems, the user is eligible for a refund.

• If the payment is successfully processed, but the service (e.g., mobile recharge, DTH, etc.) is not activated, the user may request a refund for the amount paid for the recharge or subscription.

• If a user has been charged an incorrect amount for a service (e.g., a higher tariff or a mistaken service), they may be eligible for a refund for the difference.

• In cases where a user believes their account has been charged without authorization, the refund process will be initiated upon verification of the fraudulent transaction.

• For subscription-based services (e.g., OTT subscriptions, magazines), refunds may be requested if the subscription is canceled within a certain time frame after payment. This depends on the service provider's cancellation policy.

• If a user fails to meet the eligibility criteria (e.g., being ineligible for a specific plan or service), no refund will be provided.

• If the user entered incorrect details while making a payment, such as wrong recharge details, incorrect phone number, wrong account, or service, a refund will generally not be issued, as the payment will be deemed as processed correctly according to the user’s request.

• Once a recharge or bill payment has been activated and services have been used (even partially), refunds will not be processed.

• In some cases, the refund may not be granted if the service provider's terms and conditions clearly outline non-refundable policies for certain types of payments or services.

• The first step is to contact customer support through the platform’s website, mobile app, or call center. Provide the necessary details, such as:

• Transaction ID

• Date and time of the transaction

• Payment method used

• Issue faced (duplicate payment, service not activated, etc.)

• Users may be asked to provide proof of payment, screenshots, or error messages. This evidence helps in validating the claim and processing the refund smoothly.

• In some cases, users may need to fill out a refund request form available on the website or app. The form will require the user to provide all relevant details regarding the transaction and issue.

• Refund requests are generally processed within 5 to 7 business days, depending on the service provider's policy. In some cases, the refund may take longer if additional investigation or verification is needed.

• If the user made a payment through a credit or debit card, the refund will usually be credited to the same card used for the transaction. Processing time can take 5 to 10 business days for the refund to appear in the user’s account.

• For payments made via net banking or UPI, the refund will be processed back to the same bank account or UPI ID used during the payment. The processing time is typically 7 to 10 business days.

• If the payment was made using a digital wallet (such as Paytm, Google Pay, etc.), the refund will generally be credited back to the same wallet account. Refunds usually take 3 to 5 business days to reflect in the wallet.

• For payments made through a prepaid recharge wallet or balance (for example, mobile carrier wallets), refunds may take up to 10 business days to process, depending on the wallet's refund policy.

• Service charges: If the recharge provider or service platform imposes any service charges or transaction fees, these may be non-refundable.

• Payment gateway charges: In case the payment was processed using a third-party gateway (e.g., Paytm, Razorpay), the gateway may charge a nominal fee, which could be deducted from the refund amount.

• The cancellation policy of the service provider (whether the cancellation was within a refundable period).

• Unused portion: If the service has been partially used, the refund may only be issued for the unused portion of the payment or remaining subscription period.

This Refund Policy outlines the conditions and procedures under which users can request a refund for recharges or payments made through the recharge or billing platform. This policy applies to all recharges made for services such as:

The policy ensures that users are protected and provided a transparent process in case of errors, duplication, or other issues related to payments or service activation.

A refund may be requested under the following conditions:

While refunds are available in many situations, certain circumstances do not warrant a refund. These may include:

Users can request a refund by following these steps:

Once a refund request has been submitted and verified, the processing time typically varies based on the payment method used:

In most cases, the refund will be processed without any additional fees. However, the following may apply:

Always ensure to check the specific service provider's terms regarding any potential fees associated with the refund process.

For recurring billing services like subscriptions to OTT platforms or data plans, refunds may be subject to: